- Client success stories
- Tesco Mobile Ireland
Tesco Mobile Ireland
Powering Tesco Mobile into the cloud with Microsoft Azure
Geoff ByrneChairman, Tesco Mobile Ireland

Project at a glance
Industry:
Telecoms
Technology practice:
Software Development
Challenge:
Improve customer experience and analytics, transact business faster in retail stores and online.
Technology products:
Microsoft Azure
Business transformation delivered:
- Improved self-service, control and transparency while enabling the customer care team to further improve their ability to serve their customers’ needs.
- Better understanding of the user experience
- Improved service to their growing customer base
- The Azure Data platform has provided greater flexibility
- Vast improvement on the speed of analytical processing to support faster decisions and actions.
Challenge
Improve customer experience and analytics, transact business faster in retail stores and online
Approach
Re-platform the key customer interfacing solution suite across to Microsoft Azure
- Improved Customer Self-Service Care – Mytescomobile.ie, the public portal that allows customers to access account balances, top-up, switch plans and manage their account.
- Enhancement of their Mobile Virtual Network Analytics – Business Intelligence platform including data management, analytics and forecasting.
- RETAIN – A rich suite of applications used by Tesco Mobile’s Waterford based Care Team to serve customers.
- Introduction of Hosted Finance System
- SAP for financial management
Results
Improved self-service, control and transparency while enabling the customer care team to further improve their ability to serve their customers’ needs
The Microsoft Azure hosted public-facing portal tescomobile.ie now offers increased self-service, control and transparency while enabling the customer care team to further improve their ability to serve their customers’ needs. The entire suite of solutions now allows the Tesco Mobile customer service, sales, business intelligence, finance and senior management teams to better understand the user experience and ultimately improve the service to their growing customer base. The power of the Azure Data Platform provides for greater flexibility and has vastly improved the speed of analytical processing to support faster decisions and actions.

“We’re pleased to continue our ongoing relationship with Client Solutions. The innovation, creativity and value for money products that Tesco Mobile brings to the Irish market means our customer base continues to grow. We look forward to working with Client Solutions to continue to serve our mobile customers a little better every day.”
Geoff Byrne
Chairman, Tesco Mobile Ireland