If your organisation is looking to implement ServiceNow, or starting to expand on the platform, one of the most important decisions you’ll face is whether or not to engage with a ServiceNow partner. While some organisations may feel keeping the development and expansion in-house ensures that their company understands the configuration and design of the solution, they’ll also be missing out on some of the key benefits a partner can bring to the table.
1. It’s our core business
With a few exceptions, your organisation’s core business is probably not ServiceNow-related. For Client Solutions, ServiceNow is our business. Client Solutions is a ServiceNow Certified Technology Partner, Sales Partner, Services Partner and overall ServiceNow Specialist Partner that has experience planning and implementing ServiceNow for top Irish organisations. Bringing in a partner lets your organisation focus on your core business while we do what we do best: bringing you the most value out of your ServiceNow investment.
2. Local market presence and knowledge
At Client Solutions, we have over twenty years’ experience and expertise in maximising productivity through delivering seamless automated service experiences for our clients in Ireland. As early adopters of best practice consulting for ITIL (IT Infrastructure Library) and ISO/IEC 20000 methodologies, Client Solutions have helped many top Irish enterprise and mid-market organisations embrace IT Service Management. We collaborate with our customers to provide leading edge, innovative solutions to meet their specific business and IT needs, through implementation, support and managed services.
3. We bring platform experience
Having delivered several major ServiceNow projects in Ireland already, most recently for Irish technology company PFH Technology Group, the project team for your next implementation will be highly experienced on all aspects of the platform and with multi-industry experience which you will benefit from. At Client Solutions, our ServiceNow team of experts include ServiceNow architects that have implemented and integrated in complex environments to ServiceNow module specialists with a deep understanding of ServiceNow and how it relates to the platform as a whole. Working alongside our certified ServiceNow implementation specialists can add years of experience to your projects, letting your organisation feel confident that the solution going forward is the best one for you.
4. Thought leaders on board
While it may not be true for all ServiceNow partners, Client Solutions’ consultants were leaders in their field prior to joining our team (former HR, IT and other area executives). Bringing in their thought leadership across a multitude of industries, you know the solution presented from our team will help your organisation accomplish its goals, both now and in the future.
5. Helping you plan
Engaging with a Certified Specialist ServiceNow Partner prior to your organisation’s ServiceNow implementation or enhancements is crucial to the success of your implementation. Our team of experts help you plan out realistic short-term goals and value from the implementation and with future enhancements as well to leverage the platform to its fullest. With a ServiceNow planning engagement, your company will come out with a comprehensive Statement of Work (SOW), detailed project plan, budget and ServiceNow roadmap.
6. Aligning long-term goals
The key advantage to engaging with a ServiceNow partner is the long-term commitment to your company’s success. While your organisation focuses on its core business, let Client Solutions manage your ServiceNow investment through our ServiceNow Managed Services support service. One of our experienced ServiceNow Program Managers will be your main point of contact for maintaining and enhancing your ServiceNow investment, allowing you to stay on track with your ServiceNow journey and reap the most value out of the platform.
While it may seem appealing to keep all ServiceNow work within your organisation, engaging with a ServiceNow Certified Partner comes with a multitude of benefits. Partners like Client Solutions will bring in deep domain expertise and thought leadership to help your company succeed in your ServiceNow journey, ranging from deep and detailed individual projects to the long-term roadmap planning and managing the platform.
Get in touch with one of our ServiceNow consultants today to discuss your implementation.