- Service management
- Ai & automation
AI & automation
Reduce data errors, improve business speed and performance, and cut IT service costs all at once. Through artificial intelligence, machine learning and intelligent automation (IA), our service management technology practice implements IT solutions that overhaul legacy systems to improve productivity and the end user experience – even as you scale.
Solutions for AI & automation
Cognitive service management
Leverage cognitive technologies to achieve greater performance, efficiency, and agility in your IT service management. With our cognitive service management solutions, our business technologists implement AI and other cognitive technologies to harness next-generation processing that streamlines workflows, expands automation, revolutionises people-centric experiences and optimises your entire IT service management environment.
Simplify service management through intelligent tools that identify patterns and learn from experience. Our business technologists will implement machine learning solutions to equip your enterprise with tools that learn from experience. As you manage your IT services environment, machine learning adapts its own decision-making to align with your preferences and practices, increasing its value to your enterprise over time.
Also known as virtual agents, chatbots provide an automated, AI-powered point of user and customer engagement. We help your enterprise implement intelligent chatbots to automate menial and repetitive ITSM tasks—improving your internal resource utilisation, making it easy for people to resolve issues fast and improving your people-experience.
Innovating IT service management for Ireland’s leading enterprises
Helping Three to digitally transform their ITSM Service
Jason Sheehan IT Operations Manager, Three Ireland
Delivering customer service excellence for PFH
Karl Howley Chief Operations Officer, PFH Technology Group
Leaving legacy IT is easier than you think
Having “better, faster, cheaper” ITSM capabilities is a great win for any organization. But you’ll need more than efficient and effective support of service management processes to thrive in today’s world. Find out how we employ the ServiceNow Implementation Methodology in our ebook.
Service management services
Services that support innovative IT service management
IT service management resources & insights
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