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Hyperautomation – The next phase of digital transformation for competitive businesses

September 3, 2020
Hyperautomation

It was only a matter of time, wasn’t it? Our industry loves new things and new words to describe them. It‘s part of what makes technology fascinating and exciting. Hyperautomation is one such term recently coined by Gartner (1). When I research these things and see these words, I always think of the movie Spinal Tap when the guy is explaining how his speakers go all the way up to 11! In this article, we’re going to explore what hyperautomation is and is not! Is it just amped up automation? Is it greater than superautomation? Why is it predicted to be one of the year’s top strategic technology trends?  

‘Hyperautomation’ is the expansion of traditional business process automation through the combination of Artificial Intelligence (AI) tools and Robotics Process Automation (RPA). Hyperautomation brings together vital elements of process automation, integrating tools and technologies that expand the capability to automate business process and operations. Hyperautomation aims to automate that which cannot be automated.

Business benefits of hyperautomation:

  • It helps in unlocking more opportunity for business automation. Principally, Hyperautomation not only automate the processes or tasks. Instead, it is designed to automate 100% of the “knowledge work” within the organisation such as underwriting decision making, customer servicing, predictive analytics etc.
  • It is based on the principle of empowering organisations to become more user-centric and data-driven. Hyperautomation focuses on the ecosystem which brings the cognitive-ness to the technology, the use of technology platforms like process mining and data analytics makes hyperautomation closer to the user-centric and data-driven than the traditional automation approaches. 
  • It promotes interoperability for automation tools and AI platforms by integrating an organisation’s available products, tools, and systems. Hyperautomation is not a tool or a system but it is a way of integrating the various technology systems and creating a better interaction between RPA, AI, ML and data platforms across the technology landscape of the organisation.

Why is hyperautomation the “next big thing”? 

The industry–wide trend towards customer–centricity (or user–centricity) is pushing organisations to become more ‘Digital-Ops’ oriented and empower customers with ever more self-driven and self-serving functionalities at their fingertips, such as changing the flight schedule on a mobile app instead of calling the contact centre or digital KYC by easy upload of documentation from anywhere instead of going into the branch. Organisations need to put the customer at the core with a technology ecosystem that is available 24/7 and is robustly agile. Hyperautomation facilitates organisations to move away from traditional-manual-ops by switching and empowering its operations to digital-ops in order to better understand their customers, employees and harness AI–powered automation and decision-making. 

Adoption of automation is increasing day by day within the organisation and for the customers, few examples would be the use of chatbots by customers for serving requests or smart–workflow system in the back office for greater allocation of the workload. The automation technologies and tools available are evolving and industries are demanding a whole new era of automation.  

Hyperautomation adds value to the organisation by connecting dots between various technologies and business operations using a range of tools like Robotic Process Automation (RPA), Machine Learning (ML), and Artificial Intelligence (AI). When all these technologies work in harmony to automate complex business processes the benefits of automation can be leveraged to its extends.

How is hyperautomation different from automation and how will it add value? 

Historically, automation provided benefits such as cost savings, optimised operations and improved employee satisfaction. Traditional automation including initial RPA implementations had their limitations as they focused primarily on replicating manual tasks using specific technology solutions.   

Hyperautomation, on the other hand, does not depend on one single out-of-the-box technology or tool. It focuses on adding more intelligence, applying a broader set of tools than in the past and by standardising user-centric and data-centric tools and technology. 

Since no single technology can replace humans, hyperautomation aims to combine various tools and methods in order to help organisations reap the benefits of the technologies they invest in and push them to use human brainpower for more strategic initiatives. This approach enables organisations to discover, measure, simplify, design, automate, and manage workflows and processes across the organisation.

Client Solutions’ Intelligent Automation Framework (IAF) and hyperautomation 

Client Solutions’ Intelligent Automation Framework takes automation to the next level with the help of an ecosystem of best–in–class technologies, tools and platforms including RPA, AI, ML and Digital Assistant. This combination of automation software and technology dramatically expands the automation possibilities for our clients resulting in increased Return on Investment.  

Client Solutions’ Intelligent Automation Framework helps to rapidly identify both the automation opportunities and the appropriate technology mix to address the opportunities. Our Intelligent Automation Framework (IAF) combines a suite of technologies that can deliver full end–to–end automation within the enterprise.  

To understand more about our Intelligent Automation Ecosystem (3) and to see how it can be used to fast–track your automation journey, get in touch with our team.

Cited:  

  1. https://www.gartner.com/smarterwithgartner/gartner-top-10-strategic-technology-trends-for-2020/
  2. https://hbr.org/2018/07/collaborative-intelligence-humans-and-ai-are-joining-forces 
  3. https://www.clientsolutions.com/intelligent-automation-as-an-ecosystem/

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