- Service management
- IT Service management
IT service management
Harness the full value of enterprise IT through management and delivery aligned with business outcomes. Through partnerships with ServiceNow and BMC, our managed IT services transform your enterprise IT service, operations and asset management through integrated, AI-powered, automated cloud solutions. Optimise the full IT lifecycle through fast, efficient IT service management.
Solutions for IT service management
IT Service Management
Traditional IT service management is plagued with high costs, rampant inefficiency, and poor productivity. Our ITSM solutions utilise ServiceNow and BMC Software to implement a modern approach to ITSM through the use of machine learning, artificial intelligence, and other automation technologies. We help your enterprise reduce human labor and control resource utilisation while lowering ITSM costs.
IT Operations Management
Service availability is a top priority for your workforce and customers. Our ITOM solutions support highly available IT services through centralised application and infrastructure management. Across local, cloud and hybrid environments, we leverage ServiceNow and BMC Software platforms to enable enterprises to predict issues, reduce user impact and automate resolutions. Move away from reactive IT operations with rich insights and automation.
IT Asset Management
As enterprise technology stacks grow more complex, ITAM is key to managing interdependent technologies and ensuring seamless integrations of business hardware and software, including licenses. Through asset discovery, integration and digital workflow management utilising ServiceNow and BMC Software platforms, our ITAM solutions help enterprises build service models that optimise interdependent solutions—bolstering performance while creating cost savings.
When used in combination with local IT environments, multi-cloud applications can enhance enterprise performance and potential while enabling scalable, agile IT systems. Our business technologists leverage the capabilities of BMC Helix and ServiceNow to enhance your multi-cloud environment through integrations with AWS, Salesforce, Azure and other cloud solutions. From simulated cloud migrations to cost forecasting, we leverage multi-cloud environments to maximise business performance.
Innovating IT service management for Ireland’s leading enterprises
Helping Three to digitally transform their ITSM Service
Jason Sheehan IT Operations Manager, Three Ireland
Delivering customer service excellence for PFH
Karl Howley Chief Operations Officer, PFH Technology Group
Leaving legacy IT is easier than you think
Having “better, faster, cheaper” ITSM capabilities is a great win for any organization. But you’ll need more than efficient and effective support of service management processes to thrive in today’s world. Find out how we employ the ServiceNow Implementation Methodology in our ebook.
Service management services
Services that support innovative IT service management
IT service management resources & insights
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