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Service management solutions

IT service management

Harness the full value of enterprise IT through management and delivery aligned with business outcomes. Through partnerships with ServiceNow and BMC, our managed IT services transform your enterprise IT service, operations and asset management through integrated, AI-powered, automated cloud solutions. Optimise the full IT lifecycle through fast, efficient IT service management.

IT service management solutions

IT Service management solution

Solutions for IT service management

IT Service management subsolution

IT Service Management

Traditional IT service management is plagued with high costs, rampant inefficiency, and poor productivity. Our ITSM solutions utilise ServiceNow and BMC Software to implement a modern approach to ITSM through the use of machine learning, artificial intelligence, and other automation technologies. We help your enterprise reduce human labor and control resource utilisation while lowering ITSM costs.

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IT Service management subsolution

IT Operations Management

Service availability is a top priority for your workforce and customers. Our ITOM solutions support highly available IT services through centralised application and infrastructure management. Across local, cloud and hybrid environments, we leverage ServiceNow and BMC Software platforms to enable enterprises to predict issues, reduce user impact and automate resolutions. Move away from reactive IT operations with rich insights and automation.

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IT Service management subsolution

IT Asset Management

As enterprise technology stacks grow more complex, ITAM is key to managing interdependent technologies and ensuring seamless integrations of business hardware and software, including licenses. Through asset discovery, integration and digital workflow management utilising ServiceNow and BMC Software platforms, our ITAM solutions help enterprises build service models that optimise interdependent solutions—bolstering performance while creating cost savings.

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IT Service management subsolution

Multi-cloud

When used in combination with local IT environments, multi-cloud applications can enhance enterprise performance and potential while enabling scalable, agile IT systems. Our business technologists leverage the capabilities of BMC Helix and ServiceNow to enhance your multi-cloud environment through integrations with AWS, Salesforce, Azure and other cloud solutions. From simulated cloud migrations to cost forecasting, we leverage multi-cloud environments to maximise business performance.

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Client success stories

Innovating IT service management for Ireland’s leading enterprises

Transformation is more than adopting new applications and technology for your enterprise. Client Solutions works with some of the best-known brands in Ireland to drive performance and value through integrated, automated IT service management.
Three Ireland

Helping Three to digitally transform their ITSM Service

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Client Solutions’ knowledge of ITSM, the openness of our relationship with them and the collaborative approach played a major role in ensuring this was a successful transformation. Helix has been a big success and we are seeing new possibilities open up since it was deployed

Jason Sheehan IT Operations Manager, Three Ireland
PFH Technology Group

Delivering customer service excellence for PFH

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The ServiceNow platform implemented by Client Solutions is delivering cost and efficiency benefits to PFH. It allows PFH to deliver higher levels of customer satisfaction and service innovation, while enabling future growth in an efficient cost effective manner.

Karl Howley Chief Operations Officer, PFH Technology Group
Partner ebook

Leaving legacy IT is easier than you think

ServiceNow: Leaving legacy IT is easier than you think

Having “better, faster, cheaper” ITSM capabilities is a great win for any organization. But you’ll need more than efficient and effective support of service management processes to thrive in today’s world. Find out how we employ the ServiceNow Implementation Methodology in our ebook.

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Service management services

Services that support innovative IT service management

Legacy IT service management can no longer meet the needs of modern businesses as they grow and scale. From strategy to implementation, our managed IT services innovate on legacy systems and services through ongoing support across the full service management lifecycle.

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Tech insights

IT service management resources & insights

Want to know more about our other technology practices and managed IT services? Browse our collection of blog posts, news releases, eBooks and webinars to see how we connect infrastructure transformation to improved business outcomes.