Service management services

The rise of intelligent service management solutions is here to stay. As enterprises implement artificial intelligence and other automated cognitive service solutions, they need ongoing support to fully leverage the performance and value of these solutions. Through our service management expertise and consultative approach, our managed IT services enable a more productive and value-added lifecycle for your service management AI and automation technologies.

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Improve business performance outcomes with our

Strategic advisory services

Leverage innovative service management to maximise performance outcomes across your enterprise. Our strategic advisory services provide strategic guidance and ongoing support to optimise service management across your enterprise IT environment. Through end-user education and a consultative implementation process, we integrate service management solutions not only with your IT environment, but your enterprise culture as well.

Strategic advisory services we deliver:

Strategic guidance across the entire service management lifecycle
Enterprise end user education & adoption
Intelligent automation

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Client success stories

Innovating service management for Ireland’s leading enterprises

Efficient, intelligent service management is key to building an agile, scalable IT environment. As the trusted service management solutions provider for some of the best-known brands in Ireland, our track record in maximising business performance outcomes speaks for itself.

Three Ireland

Helping Three to digitally transform their ITSM Service

Client Solutions’ knowledge of ITSM, the openness of our relationship with them and the collaborative approach played a major role in ensuring this was a successful transformation. Helix has been a big success and we are seeing new possibilities open up since it was deployed

Jason Sheehan IT Operations Manager, Three Ireland

PFH Technology Group

Delivering customer service excellence for PFH

The ServiceNow platform implemented by Client Solutions is delivering cost and efficiency benefits to PFH. It allows PFH to deliver higher levels of customer satisfaction and service innovation, while enabling future growth in an efficient cost effective manner.

Karl Howley Chief Operations Officer, PFH Technology Group

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“With powerful technologies like machine learning and AI behind your IT service management, organisations no longer need to choose between service performance and speed. Automated, intelligent service management enables fast, high-performing workflows that eliminate human errors while reducing operational costs.”

– David Reilly

Head of Service Management Practice

Our Service management solutions

Tech insights

Service management resources you might be interested in

Browse our collection of blog posts, news releases, eBooks and webinars to see how we connect infrastructure transformation to improved business outcomes.

View all service management resources