Service management solutions
Simplified service. Super-charged performance
Manual IT service management is resource-intensive, labour-intensive, and difficult – if not impossible – to scale. To achieve transformation that can meet your company’s future needs, managed IT services must leverage automation, machine learning, AI and other innovative solutions to optimise productivity and performance.
IT service management
Increase performance while also improving service quality. We help enterprises transform IT service, operations and asset management with integrated, AI-powered, automated cloud solutions. The end result is fast, frictionless, error-free IT service management for your enterprise.
Solutions: ITSM, ITOM, ITAM, Multi-cloud
Our IT service management approach
AI and automation
Artificial intelligence, machine learning and intelligent automation (IA) can drastically reduce errors and expenses by replacing manual tasks with automated processes. Our service management technology practice can logically and seamlessly apply these new technologies at scale for large, complex organisations.
Solutions: Cognitive service management, machine learning, chatbots
How we implement automation
“With powerful technologies like machine learning and AI behind your IT service management, organisations no longer need to choose between service performance and speed. Automated, intelligent service management enables fast, high-performing workflows that eliminate human errors while reducing operational costs.”
Managing better outcomes for Ireland’s leading enterprises
Our IT service management is bringing improved business performance and future-focused digital transformation to some of Ireland’s biggest companies.
Helping Three to digitally transform their ITSM Service
Jason Sheehan IT Operations Manager, Three Ireland
Delivering customer service excellence for PFH
Karl Howley Chief Operations Officer, PFH Technology Group
Managing change through service transformation
Enterprise IT service management is moving away from legacy systems and toward a new era of automated, efficiency-focused service solutions. As organisations manage this change, an experienced ITSM partner can help streamline this transition by advising from strategy to implementation across the entire service management lifecycle. Our strategic advisory services also provide end-user education and adoption services to ensure solutions are embedded into your enterprise culture and working practices.
Our service management partners
Optimised service management requires access to best-in-class technologies. From digital workflows powered by ServiceNow to BMC’s Helix platform’s advanced capabilities, we lean on trusted partnerships to deliver the best business outcomes possible for our clients.
Leaving legacy IT is easier than you think
Having “better, faster, cheaper” ITSM capabilities is a great win for any organization. But you’ll need more than efficient and effective support of service management processes to thrive in today’s world. Find out how we employ the ServiceNow Implementation Methodology in our ebook.
Why we are different
Turning managed services into managed success
Take it from our quality assurance certifications. Or our 20+ years of enterprise-grade project experience. Or our proficiency in ITIL & ISO/IEC 20000 methodologies. When it comes to IT service management, our local reputation speaks for itself.
presence and knowledge
in ITIL & ISO/IEC 20000 methodologies
automation & optimisation experience
Service management resources you might be interested in
If your organisation is looking to implement ServiceNow, or starting to expand on the platform, one of the most important...
DownloadWhat is unique about the disruption happening in business today is the rapid pace of change. During past revolutions, firms...