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Service management solutions

Simplified service. Super-charged performance

Manual IT service management is resource-intensive, labour-intensive, and difficult – if not impossible – to scale. To achieve transformation that can meet your company’s future needs, managed IT services must leverage automation, machine learning, AI and other innovative solutions to optimise productivity and performance.

IT service management

IT Service managementIncrease performance while also improving service quality. We help enterprises transform IT service, operations and asset management with integrated, AI-powered, automated cloud solutions. The end result is fast, frictionless, error-free IT service management for your enterprise.
Solutions: ITSM, ITOM, ITAM, Multi-cloud
Our IT service management approach

AI and automation

Artificial intelligence, machine learning and intelligent automation (IA) can drastically reduce errors and expenses by replacing manual tasks with automated processes. Our service management technology practice can logically and seamlessly apply these new technologies at scale for large, complex organisations.
Solutions: Cognitive service management, machine learning, chatbots
How we implement automation

David-Reilly_Client-Solutions

“With powerful technologies like machine learning and AI behind your IT service management, organisations no longer need to choose between service performance and speed. Automated, intelligent service management enables fast, high-performing workflows that eliminate human errors while reducing operational costs.”

David Reilly
Head of Service Management Practice
Client success stories

Managing better outcomes for Ireland’s leading enterprises

Our IT service management is bringing improved business performance and future-focused digital transformation to some of Ireland’s biggest companies.

Three Ireland

Helping Three to digitally transform their ITSM Service

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Client Solutions’ knowledge of ITSM, the openness of our relationship with them and the collaborative approach played a major role in ensuring this was a successful transformation. Helix has been a big success and we are seeing new possibilities open up since it was deployed

Jason Sheehan IT Operations Manager, Three Ireland
PFH Technology Group

Delivering customer service excellence for PFH

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The ServiceNow platform implemented by Client Solutions is delivering cost and efficiency benefits to PFH. It allows PFH to deliver higher levels of customer satisfaction and service innovation, while enabling future growth in an efficient cost effective manner.

Karl Howley Chief Operations Officer, PFH Technology Group

Services

Managing change through service transformation

Enterprise IT service management is moving away from legacy systems and toward a new era of automated, efficiency-focused service solutions. As organisations manage this change, an experienced ITSM partner can help streamline this transition by advising from strategy to implementation across the entire service management lifecycle. Our strategic advisory services also provide end-user education and adoption services to ensure solutions are embedded into your enterprise culture and working practices.

Partners

Our service management partners

BMC Software
Service Now

Optimised service management requires access to best-in-class technologies. From digital workflows powered by ServiceNow to BMC’s Helix platform’s advanced capabilities, we lean on trusted partnerships to deliver the best business outcomes possible for our clients.

Partner ebook

Leaving legacy IT is easier than you think

ServiceNow: Leaving legacy IT is easier than you think

Having “better, faster, cheaper” ITSM capabilities is a great win for any organization. But you’ll need more than efficient and effective support of service management processes to thrive in today’s world. Find out how we employ the ServiceNow Implementation Methodology in our ebook.

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Why we are different

Turning managed services into managed success

Take it from our quality assurance certifications. Or our 20+ years of enterprise-grade project experience. Or our proficiency in ITIL & ISO/IEC 20000 methodologies. When it comes to IT service management, our local reputation speaks for itself.

ISO 27001

certification

Local market

presence and knowledge

Proficient

in ITIL & ISO/IEC 20000 methodologies

Extensive

automation & optimisation experience

Tech insights

Service management resources you might be interested in

Learn more about our managed IT services and other technology practices—check out our collection of blog posts, news releases, eBooks and webinars that showcase our expertise and our client success stories.